Complaints, Suggestions & Compliments

Greenshoot Care Services Ltd aims to provide the highest quality care and welcomes all feedback — good or bad — as it helps us improve.

How to Share Feedback

You can tell us about:

• Complaints – if you are unhappy with any part of our service
• Suggestions – ideas on how we can improve
• Compliments – to recognise great care or staff

Contact Details

Phone: 01904 848700
On-Call: 07584 707675
Email: info@greenshootscs.com
Post: Registered Manager, Greenshoot Care Services Ltd, The Raylor Centre, York, YO10 3DW

Complaints can be made in person, by phone, in writing, or through a representative. If you need help to make a complaint, we can arrange an independent advocate.

Our Commitment

We will acknowledge your complaint within 3 working days.
We aim to provide a full written response within 28 days.
We will treat all concerns confidentially, fairly, and without discrimination.
Raising a complaint will not affect your care or service.
If your concern involves possible harm or abuse, we will follow our Safeguarding Policy and inform the appropriate authorities.

If You’re Not Satisfied

If you remain unhappy with our response, you can contact:

Local Government & Social Care Ombudsman
PO Box 4771, Coventry CV4 0EH
Tel: 0300 061 0614
Website: www.lgo.org.uk

Care Quality Commission (CQC)
Tel: 03000 616161
Website: www.cqc.org.uk/contact-us
The CQC does not investigate individual complaints but welcomes information.

Accessible Information

We can provide this information in other formats or languages on request, in line with the Accessible Information Standard.

Greenshoot Care Services Ltd (Company No. 08536258)
Last reviewed: October 2025